Account Survey
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At Metz & Associates, Ltd., we have set several service standards to your account. The following statements reflect many aspects of those standards. Please tell us how well we're achieving these standards at your facility by agreeing or disagreeing with these statements.
 
1. Our on-site service team understands their jobs and provides the service you expect.


 
2. Our on-site manager understands his/her responsibilities and performs these duties.


 
3. We understand the tastes, preferences, and needs of the guests we serve at your facility.


 
4. We understand the internal systems and needs of your organization and have modified our service in a manner which accommodates you, the client.


 
5. Our corporate support team provides the necessary operational support to maintain an efficient and functional operation at your facility.


 
6. Our corporate suport team provides the necessary marketing and communications support to maximize the potential at your facility.


 
7. Metz & Associates corporate and area support personnel visit your facility to maintain an understanding of your service needs.


 
8. Metz & Associates corporate and area support personnel are easily accessible to you should you have any concerns or questions.


 
9. Does our service at your facility reflect the standards we set forth to you when proposing Metz & Associates to your organization?
 
10. Would you argee that Metz & Associates delivers on our promise of offering more personal and less standardized service as compared to other food service providers?
 
11. Would you recommend Metz & Associates, Ltd., to others in your industry who may be looking for a dining management provider?
 
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